Careers

The Gravity Vault Indoor Rock Gyms’ mission is to make everyone’s rock climbing experience with us a positive and memorable one! We strive to provide a welcoming, diverse, equitable and inclusive environment for not only our customers but our staff alike. Whether you’re young or old, big or small, novice or expert we want The Gravity Vault to be your home away from home. We believe that new heights can always be reached, not only on our walls but in all aspects of life. The best way to achieve these heights is together.

The Gravity Vault is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, ancestry, national origin, marital status, disability, genetics, veteran or military status, sexual orientation, gender identity or expression, or any other actual or perceived characteristics. 

Take a look below for all open opportunities at our facilities!

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There were 8 result(s) for your search.

NJ / Chatham

Instructor
Job Category: Gym Staff
Job Description:

The Gravity Vault Indoor Rock Gyms’ mission is to make everyone’s rock climbing experience with us a positive and memorable one! We strive to provide a welcoming, diverse, equitable and inclusive environment for not only our customers but our staff alike. Without reliable, friendly and knowledgeable employees, The Gravity Vault would not function. We are proud to have a culture consisting of a team mentality and mutual respect among all employees and are looking for dynamic instructors with a work hard / play hard attitude who enjoy working with people of all ages.

As an instructor at The Gravity Vault Chatham, you are the face of the business and have the most customer interaction of all of our staff.  Instructors work directly under the supervision of the management team to ensure a consistent positive customer experience is reached on a daily basis.  

Job responsibilities include:

  • Using our POS system to check in customers and answer any questions they may have in person or over the phone.
  • Assisting customers with membership and retail sales.
  • Belaying for private sessions, youth and adult classes as well as parties.
  • Ensuring safety of both staff and customers within the facility.  
  • Maintaining cleanliness of the facility by assisting with opening and closing cleaning procedures.
Requirements: 
  • Must be a minimum of 16 years of age
  • Flexible availability; evening and weekend availability strongly preferred
  • Strong communication and customer service skills
  • Climbing experience is a plus but not required. We’ll teach you everything you need to know.
Compensation & Benefits:
  • Starting at $13/hour plus gratuities where applicable
  • Multi-facility Gravity Vault membership after introductory period
  • Access to pro-deals through our outdoor industry partners
  • Retail shop discounts 

Click here to apply.

Shift Leader
Job Category: Gym Staff
Job Description:

As a Shift Leader at The Gravity Vault you will lead the charge in providing a friendly, organized rock climbing experience for all of our patrons. You will oversee the smooth operation of the front desk, ensure that safety standards are being met out on the climbing floor, and provide guidance to instructors.

Job Responsibilities Include:
  • Overseeing the facility operation and flow of activities
  • Manage Instructors
  • Provide top notch customer service
  • Take bookings and final payments for events and large groups
Requirements:
  • Prior experience in a retail or fitness environment
  • Strong Customer Service skills
  • Ability to work in a fast paced environment
  • Strong leadership skills

click here to apply

Team Coach
Job Category: Junior Climbing Teams
Job Description:

As a Team Coach for The Gravity Vault you will facilitate the training for our Youth Climbing Teams.  In the Team Coach role you will have the opportunity to work with other coaching staff to develop and execute training regimens, practice schedules, technique lessons and more. You will mentor the kids as they progress through our program and help them to achieve their climbing goals. 

Job Responsibilities:
  • Supervise climbers at practices.
  • Motivate the kids and empower them to reach new heights
  • Maintain an encouraging, yet competitive environment which upholds The Gravity Vault's Mission Statement
  • Attend Competitions with the team
  • Communicate with Climbers and Parents on goals and achievements
Requirements:
  • Competition Climbing Experience Necessary
  • USA Climbing Coaches Certification
  • Excellent Verbal Communication Skills
  • Experience Coaching an individual/team sport at the Youth Level

To apply, click here.

 

 

NJ / Hoboken

Route Setter
Job Category: Gym Staff
Job Description:

The Route Setters are some of the most important contributors at The Gravity Vault. Route Setters are responsible for all of the climbing routes and problems in our facilities. We look for creative individuals who love climbing and are experienced setters. 

Job Responsibilities Include:
  • Setting Routes and Problems
  • Set up and cleanup of Setting Safety Zones
  • Fore Running your Routes/Problems
Requirements:
  • Ability to Climb a 5.13+ and V8+
  • Prior Experience Route Setting
  • Ability to set creative Routes
  • Competition Setting experience a strong plus

To apply, please send your resume and cover letter to Ferdie@gravityvault.com.

Belayer
Job Category: Gym Staff
Job Description:

The Gravity Vault in Hoboken, NJ is looking for highly energetic individuals to work in our Corporate Flagship facility as Belayers. Our Belayers are the staff on the climbing floor and are the embodiment of The Gravity Vault mission statement. They belay, instruct, and motivate new and returning climbers during staff led events for both kids and adults. We need people who are going to provide exceptional customer/climbing experiences for climbers of all abilities and ages!

Basic job duties include but are not limited to providing excellent climbing experiences for all ages and abilities, the ability to instruct and give direction to large groups of people, belaying individuals for different staff led programs including private sessions, team building programs, birthday parties, and classes, and maintaining a clean and safe facility.

 All candidates must be willing to make the customer experience a priority, and engage with climbers to keep them excited for climbing at The Gravity Vault!

Job Requirements
  • Excellent verbal communication skills.

  • Ability to take direction and work as part of a team.

  • Willingness to maintain and clean the gym throughout your shift.

  • Weekend and / or closing availability.

  • Minimum availability of 10 hours per week.

  • Retail, Customer Service, or Hospitality experience a plus.

  • Indoor / Outdoor climbing experience a plus.

 

Compensation & Benefits
  • Part Time Hourly Wage - Based on Experience

  • Access to pro-deals through our outdoor industry partners

  • Employee Membership after initial probationary period with maintained availability

 

Click here to apply now!

 

Director of Operations, Rock Climbing Franchising
Job Category:
Job Description:

Company Description

Rock Climbing Franchising LLC (RCF) is the franchisor of indoor rock climbing facilities that operate under The Gravity Vault name. Rock Climbing Franchising is the only indoor rock climbing gym franchise in the United States and operates 4 corporate Gravity Vault locations and 8 franchise locations.  The Gravity Vault operates under the belief that anyone in the world can learn how to rock climb, whether they are 5 or 75 years old. We operate facilities that offer a welcoming environment with varied terrain and routes that provide something that fits all skill levels from a first-time climber to an accomplished traditional climber. At Rock Climbing Franchising, we believe in building a strong foundation to support a successful endeavor. The Rock Climbing Franchising team is excited about the future and can’t wait to share our passion for climbing with the world, one gym at a time. 

Job Summary

Rock Climbing Franchising is now seeking a Director of Franchise Operations to join our corporate team. The Director of Franchise Operations acts as the lead consultant for The Gravity Vault franchise owners to implement operational strategies and improve business performance and profitability. The Director of Franchise Operations will be the liaison for the franchisee from the initial signing of a franchise agreement  to the opening of their facility, including the facility's ongoing operations. They will then be the main point of contact for each franchisee, working on a daily basis with all franchise owners and operators as the main corporate representative.  

Job Responsibilities

Improve Territory Operations

  • The focal point of the position is on improving KPIs (key performance indicators) of individual franchise locations, inclusive adherence to brand standards and quality control.
  • Support and coach franchisees to improve operations metrics as they relate to overall climber satisfaction and results.
  • Conduct regular site visits; communicate operational and compliance guidance and education during site visits.
  • Document adherence to company compliance standards, improvements made, areas of opportunity and direction on how to improve.
  • Problem-solve root causes of operational opportunities across franchise sites and implement change via business reviews, action plans, and other tactics.
  • Responsible for protecting and enforcing brand standards through routinely advising The Gravity Vault leadership teams on areas of opportunity and strategies for maintaining excellence.
  • Responsible for ensuring integrity in operational results by reporting territory metrics as true reflections of performance.
  • Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, and/or across varying time zones when necessary).

Unit Economics

  • Responsible for maximizing sales and profitability.
  • Responsible for working with franchisees on territory and organizational level profitability.
  • Review franchise owners annually. 
  • Analyzes territories P&L and operations.
  • Coach and counsel franchisees to reach individual territory goals.
  • Understand market conditions impacting operations and performance with the ability to identify, recommend and influence revenue generating opportunities.

Relationship Building

  • Influence and inspire franchisees to engage in The Gravity Vault initiatives.
  • Provide guidance to franchisees on growing their business.
  • Develop productive working relationships with franchisees. 
  • Build Territory Relations by visiting The Gravity Vault locations, communicating with franchisees via phone, e-mail, individual franchise meetings and written communications.

Leadership Competencies that must be demonstrated

Project Management

  • Focus and diligent prioritization of work and resources.
  • Strong ability to create and deliver projects within aggressive timeframes.

Strong Communication Skills

  • Great verbal and written communication skills.
  • Ability to present operational information in a clear and concise manner.

Problem Solving

  • Experience / Knowledge of franchise operations.
  • Strong analytical and problem-solving skills.

Root Cause Identification

  • Ability to identify the root cause of an issue by asking “Why” and digging deep to find the cause versus the symptoms.
  • Ability to understand how other factors influence the issue.

Business Plan Development and Execution

  • Ability to guide Franchise Owners’ in developing their market strategy and guided business plan.
  • Understands the local market.
  • Coach Franchise Owners in executing an effective profitable business plan and continued performance maintenance.

Financial Acumen

  • Strong understanding of financial reports.
  • Ability to present financial information in a clear and concise manner.

Interpersonal Savvy

  • Demonstrates strong interpersonal skills: team building and conflict resolution.
  • Experience in client facing / relationship building roles.

 

Job Skills and Qualifications

  • Experience in franchise operations preferred.
  • Previous experience owning or managing a franchise is a plus.
  • Travel up to 50%. 
  • Site visits at a minimum of 2-3 times per year.
  • Strong verbal and written communication skills. 
  • Proficiency in Google Workspace.
  • Work under pressure in order to meet deadlines, with extended hours/days when required.
  • Must be able to independently prioritize and schedule multiple responsibilities.
  • Autonomous self starter comfortable managing time and tasks independently.

What We Offer

  • Competitive salary based upon experience
  • Bonus opportunities/incentives
  • Health insurance
  • Paid Time Off (PTO)
  • Opportunities to participate in professional development courses
  • Flexible work schedule
  • Multi-facility gym membership
  • Access to pro-deals through our industry partners

To apply, please send a cover letter and resume to Sue Pernetti (sue.pernetti@gravityvault.com)

 

NJ / Montclair

Instructor
Job Category: Gym Staff
Job Description:

The Gravity Vault Indoor Rock Gyms’ mission is to make everyone’s rock climbing experience with us a positive and memorable one! We strive to provide a welcoming, diverse, equitable and inclusive environment for not only our customers but our staff alike. Without reliable, friendly and knowledgeable employees, The Gravity Vault would not function. We are proud to have a culture consisting of a team mentality and mutual respect among all employees and are looking for dynamic instructors with a work hard / play hard attitude who enjoy working with people of all ages.

Job Description:

As an instructor at The Gravity Vault Montclair, you are the face of the business and have the most customer interaction of all of our staff. Instructors work directly under the supervision of the management team to ensure a consistent positive customer experience is reached on a daily basis.

Job responsibilities include:

  • Using our POS system to check in customers and answer any questions they may have in person or over the phone.
  • Assisting customers with membership and retail sales.
  • Coordinating private sessions, youth and adult classes as well as parties.
  • Ensuring safety of both staff and customers within the facility.
  • Maintaining cleanliness of the facility by assisting with opening and closing cleaning procedures.

Requirements:

  • Must be a minimum of 16 years of age.
  • Flexible availability; evening and weekend availability strongly preferred.
  • Strong communication and customer service skills.
  • Bouldering experience is a plus but not required. We’ll teach you everything you need to know.

Compensation & Benefits:

  • Starting at $13/hour plus gratuities where applicable.
  • Multi-facility Gravity Vault membership after introductory period.
  • Access to pro deals through our outdoor industry partners
  • Retail shop discounts.

Click here to apply.

 

Shift Leader
Job Category: Gym Staff
Job Description:

As a Shift Leader at The Gravity Vault you will lead the charge in providing a friendly, organized rock climbing experience for all of our patrons. You will oversee the smooth operation of the front desk, ensure that safety standards are being met out on the climbing floor, and provide guidance to instructors.

Job Responsibilities Include:
  • Overseeing the facility operation and flow of activities
  • Manage Instructors
  • Provide top notch customer service
  • Take bookings and final payments for events and large groups
Requirements:
  • Prior experience in a retail or fitness environment
  • Strong Customer Service skills
  • Ability to work in a fast paced environment
  • Strong leadership skills

To apply, click here.