Careers

The Gravity Vault Indoor Rock Gyms’ mission is to make everyone’s rock climbing experience with us a positive and memorable one. We strive to provide a welcoming, diverse, equitable and inclusive environment for not only our customers but our staff alike. Without reliable, friendly and knowledgeable employees, The Gravity Vault would not function. We are proud to have a culture consisting of a team mentality and mutual respect among all employees and are looking for dynamic instructors with a work hard / play hard attitude who enjoy working with people of all ages.

As an instructor at The Gravity Vault Upper Saddle River, you are the face of the business and have the most customer interaction of all of our staff.  Instructors work directly under the supervision of the management team to ensure a consistent positive customer experience is reached on a daily basis.  

Job Responsibilities:

• Using our POS system to check in customers and answer any questions they may have in person or over the phone.
• Assisting customers with membership and retail sales.
• Belaying for private sessions, youth and adult classes as well as parties.
• Ensuring safety of both staff and customers within the facility.  
• Maintaining cleanliness of the facility by assisting with opening and closing cleaning procedures.
• Perform other job-related duties as assigned

Requirements: 

• Must be a minimum of 16 years of age.
• Flexible availability; must be available for at least 3-4 shifts (4 hour minimum) including evening and weekend availability.
• Strong communication and customer service skills.
• Climbing experience is a plus but not required. We’ll teach you everything you need to know.

Compensation & Benefits:

• Starting at $15.15/hour plus gratuities where applicable.
• Multi-facility Gravity Vault membership after introductory period.
• Access to pro-deals through our outdoor industry partners.
• Retail shop discounts.

Click here to apply.

As a Team Coach for The Gravity Vault you will facilitate the training for our Youth Climbing Teams.  In the Team Coach role you will have the opportunity to work with other coaching staff to develop and execute training regimens, practice schedules, technique lessons and more. You will mentor the kids as they progress through our program and help them to achieve their climbing goals. 

Job Responsibilities:

• Supervise climbers at practices.
• Motivate the kids and empower them to reach new heights
• Maintain an encouraging, yet competitive environment which upholds The Gravity Vault's Mission Statement
• Attend Competitions with the team
• Communicate with Climbers and Parents on goals and achievements

Requirements:

• Competition Climbing Experience Necessary
• USA Climbing Coaches Certification
• Excellent Verbal Communication Skills
• Experience Coaching an individual/team sport at the Youth Level

Click here to apply.

The Gravity Vault Indoor Rock Gyms’ mission is to make everyone’s rock climbing experience with us a positive and memorable one. We strive to provide a welcoming, diverse, equitable and inclusive environment for not only our customers but our staff alike. Without reliable, friendly and knowledgeable employees, The Gravity Vault would not function. We are proud to have a culture consisting of a team mentality and mutual respect among all employees and are looking for dynamic instructors with a work hard / play hard attitude who enjoy working with people of all ages.

The Gravity Vault Upper Saddle River is seeking a dedicated and dynamic Shift Supervisor to join our team. The Shift Supervisor will lead the charge in providing a friendly, organized rock climbing experience for all customers. During their assigned shift, Shift Supervisors ensure that front desk operations run smoothly, safety standards are met out on the climbing floor, staff members are productive and customer satisfaction is high. The ideal candidate will have a strong background in retail or fitness industry, with proven experience in leadership and team management.

Responsibilities:

• Oversee the facility operation and flow of classes and events
• Assign duties to employees and oversee their progress
• Provide guidance and feedback to employees when needed
• Manage staff schedules, ensuring adequate coverage for all shifts. Adjust staffing levels as needed to meet business demands.
• Support operational excellence and strive to consistently exceed customer expectations
• Take bookings and final payments for events and large groups
• Address and resolve any customer and/or employee issues in a timely manner
• Report on shift operations, including any issues or successes, to upper management maintaining clear and effective communication with both staff and management
• Count cash at the end of the shift and manage bank deposits
• Enforce safety protocols creating a safe working environment for staff members and customers
• Perform other job related duties as assigned 

Requirements: 

• Must be at least 18 years old
• Prior experience in a supervisory role, preferably in retail or fitness related industry.
• Weekday and weekend afternoon and evening availability (approximately 15-20 hours per week).
• Strong leadership skills, with the ability to motivate and manage a team.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Quick and effective problem solving skills

Benefits:

• Multi-facility Gravity Vault membership after introductory period
• Access to pro-deals through our outdoor industry partners
• Retail shop discounts

If you are a motivated individual with a passion for leadership and a commitment to excellence in customer service, we encourage you to apply for the position of Shift Supervisor with our team.

To apply, click here.

As a Team Coach for The Gravity Vault you will facilitate the training for our Youth Climbing Teams.  In the Team Coach role you will have the opportunity to work with other coaching staff to develop and execute training regimens, practice schedules, technique lessons and more. You will mentor the kids as they progress through our program and help them to achieve their climbing goals. 

Job Responsibilities:

• Supervise climbers at practices.
• Motivate the kids and empower them to reach new heights.
• Maintain an encouraging, yet competitive environment which upholds The Gravity Vault's Mission Statement.
• Attend Competitions with the team.
• Communicate with Climbers and Parents on goals and achievements.

Requirements:

• Competition Climbing Experience Necessary.
• USA Climbing Coaches Certification.
• Excellent Verbal Communication Skills.
• Experience Coaching an individual/team sport at the Youth Level.

Click here to apply